Product help
Something is not working.
Send the steps you took, the result you saw, and a screenshot if it helps. Remove balances, credentials, or personal information you do not want to share.
Start a support emailSupport
How can we help?
Tell us what happened. A real person will review your message and point you toward the clearest next step.
Email supportSecurity
Report something suspicious.
If you find a possible vulnerability, impersonation attempt, or suspicious message, send the details without including keys, passwords, or recovery information.
Report a concernBefore you contact us
Keep wallet credentials private.
Support can explain the interface and investigate product issues. We do not need control of your wallet to do that.
- Never share a seed phrase or private key.
- Never approve a transaction because a support message asks you to.
- Check that email is addressed to or from hello@please.xyz.
- Review every asset, amount, network, contract, and permission before approval.
Common questions
A few useful answers.
For anything specific to your situation, email us at hello@please.xyz.
How do I report a product issue?
Email hello@please.xyz with a short description, the page you were using, what you expected, and what happened. Screenshots help, but remove private or sensitive information first.
Will support ever ask for my seed phrase?
No. We will never ask for your seed phrase, private key, password, passkey, recovery code, or a screen-sharing session that exposes wallet credentials.
Can you reverse a blockchain transaction?
No. Once a transaction is approved and submitted to a public blockchain, it may be irreversible. Hashira generally cannot cancel, recover, or modify it.
How would a future transaction be authorised?
The current public Please service cannot create, approve, sign, submit, or broadcast a transaction. A future transaction-capable service may authorise an action only inside an explicit bounded policy or through a separate approval tied to the exact action. Material, unfamiliar, and out-of-policy actions require independent review; a suggestion or simulation is never authority.
Is the product currently live?
The website demonstration and public MCP simulation-preview service are live. The MCP service supports action discovery and one-shot read-only estimates, but it has no user accounts or connected wallets and cannot approve, sign, submit, broadcast, or move funds.
Does Please receive my full ChatGPT conversation?
No. OpenAI processes your conversation under its own terms and sends Please the structured tool arguments needed for the action you request. The public Please application does not persist those simulation inputs or results after the request completes.
How do I make a privacy request?
Email hello@please.xyz and describe the request clearly. We may ask for limited information to verify your identity before responding.
Still need help?
Write to us directly.
Include enough context for us to understand the issue, while keeping credentials and sensitive information out of the message.
hello@please.xyz